BD’s commitment to quality is deeply rooted in the products and services we deliver to our customers every day. As a leading medical product manufacturer, it is our goal to provide safe, effective, and reliable products to our customers first and our patients always. By reporting a product complaint to BD, you provide us with important feedback about our products.
What is a product complaint?
Any communication (written, electronic or verbal) that alleges deficiencies related to a BD product after it’s released for distribution.
Examples include:
When do I report a product complaint?
You can report product complaints to BD at any time. We kindly ask that you report any deficiencies as soon as possible, so that we can begin the investigation process. We do this to identify when more extensive action is needed to improve manufacturing processes and optimise the quality of our products. Where possible, please hold on to the impacted product. If the issue recurs, please log a new report and continue to communicate with BD.
How do I report a product complaint?
Send an email to complaints.australia@bd.com and include as much of the below information as possible, as this will assist the event investigation.
Information
Product details
Event description
If you require a copy of the investigation findings emailed to you, please advise us and we will send you the report for your records.
Upon receipt of your product complaint, you will receive an acknowledgement e-mail in 2-3 business days, outlining: